When conveying difficult news, doctors exemplify emotional intelligence by first establishing rapport and empathy with the patient. They communicate clearly, using language that is compassionate yet factual, ensuring the patient comprehends the situation without feeling overwhelmed. Doctors also gauge the patient’s emotional state, offering support and reassurance while respecting their autonomy and decision-making. This delicate balance of empathy, clarity, and respect demonstrates the highest level of emotional intelligence in delivering distressing information.
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